TCPA Compliance and Privacy Policy

Thank you for visiting the Acquimate website located at Acquimate.io

This Privacy Policy applies to: Acquimate clients (law firms and legal professionals), End users of Acquimate services and software, and Visitors to acquimate.io and any affiliated landing pages.

Overview

Acquimate is committed to protecting your privacy and maintaining full compliance with all applicable legal and regulatory requirements, including the Telephone Consumer Protection Act (TCPA), Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), and state bar advertising guidelines. This document outlines our policies and your obligations when using Acquimate’s platform and lead engagement tools.

TCPA Compliance Policy

We ensure that all outbound communications such as SMS, phone calls, emails, and voicemail drops initiated through the Acquimate platform are 100% TCPA-compliant. This includes:

A. Prior Express Written Consent

Before any communication is initiated, all contacts must provide clear, affirmative, and verifiable consent to receive automated communications. This may include:

• Online form opt-ins with a compliant disclosure

• Checkboxes (unchecked by default) authorizing marketing contact

• Double opt-in verification (optional but recommended)

B. Consent Language Requirements

We recommend and provide standard TCPA language for client landing pages and forms, which must clearly inform the lead that:

• Messages may be sent using automated technology

• Consent is not a condition of purchase

• Message/data rates may apply

• They can opt out at any time

Example Opt-In Language:

“By submitting, you agree to receive calls, texts, and emails from [Firm Name] and its partners, including Acquimate, at the contact information provided. Consent is not required to make a purchase. You may unsubscribe at any time.”

C. Opt-Out & Unsubscribe Mechanisms

All Acquimate-managed campaigns include opt-out options that comply with TCPA:

• SMS: Users can reply "STOP" to opt out

• Email: All emails include a one-click unsubscribe link

• Voice: Voicemail drops include callback numbers and opt-out instructions

D. Time-of-Day & Contact Frequency Controls

• Text and call communications are restricted to 8 a.m.–9 p.m. (recipient’s local time)

• Platform-level throttling is enforced to prevent spamming or frequency violations

E. Record-keeping and Audit Trail

Acquimate stores time-stamped records of all:

• Consent submissions

• Contact events (calls, texts, emails)

• Opt-in/opt-out actions

This allows clients to demonstrate compliance upon audit or legal inquiry.

Data Privacy Policy

We take data security and privacy seriously for our attorney and law firm clients, as well as, their prospective clients.

A. Data Collection & Usage

We collect and process the following categories of data, only as necessary to deliver our services:

• Contact info (name, phone, email)

• Website and form interactions (via the Acquimate Pixel)

• Communication logs (SMS, call, voicemail, email)

• Lead source and behavioral data for scoring and segmentation

We do not sell, rent, or share personal data with third parties for marketing purposes.

B. Client Confidentiality

All client data, including prospect communications, campaign performance metrics, and account configurations, are treated as strictly confidential and governed by our service agreement.

C. GDPR & HIPAA Alignment

• We offer data subject rights (access, correction, deletion) to comply with GDPR

• We implement end-to-end encryption and access controls to protect health-related intake data

• Clients are responsible for reviewing HIPAA applicability and ensuring intake forms avoid PHI where unnecessary

California Privacy Rights

If you are a resident of the State of California and would like to learn how your personal information is shared with third-parties, what categories of personal information that we have shared with third-parties in the preceding year, as well as the names and addresses of those third-parties, please Contact Us.

Further, if you are a resident of the State of California and would like to opt-out from the disclosure of your personal information to any third-party for marketing purposes, please Contact Us.

Attorney Advertising & Bar Compliance

We build all marketing workflows and lead automation flows in compliance with:

• ABA Model Rules of Professional Conduct (particularly Rule 7.1 – 7.3)

• State bar rules for attorney solicitation and advertising

• Requirements for consent, disclaimer visibility, and verifiable opt-in

We provide clients with pre-approved opt-in templates and disclaimers to help them stay compliant in their jurisdiction. However, clients are responsible for ensuring local compliance.

Your Responsibilities as a Client

By using Acquimate’s platform, you agree to:

• Only upload or target contacts who have provided appropriate consent.

• Use opt-in language that clearly discloses the nature of follow-up communications.

• Immediately honor unsubscribe or opt-out requests.

• Follow jurisdictional rules for legal advertising and client solicitation.

• Notify Acquimate of any regulatory inquiries related to lead generation or outreach.

Contact US

If you have any questions or require assistance ensuring your compliance with TCPA or privacy best practices, you can contact us at:

📧 [email protected]

📞 (650)-414-3824

🕒 Monday–Friday, 9am–5pm PT

Updates to This Policy

We may update this policy from time to time in response to evolving laws or operational changes. The latest version will always be updated here: acquimate.io/tcpa-compliance-and-privacy-policy